Cancellation & Refund Policy
Last updated: September 2026
We understand that plans can change. To ensure that appointments remain fair and accessible to all patients and compliant with our payment partner standards, please review our cancellation and refund policy before booking your consultation.
Cancellation Window & Pre-Session Notice (14 Days)
Consultation bookings can be cancelled with a 100% full refund within 14 days of purchase, provided that the cancellation request is submitted prior to the scheduled consultation session (at least 24 hours before the scheduled appointment time). Because the doctor’s time is exclusively reserved, cancellations requested less than 24 hours before the appointment or after the session has already taken place are non-refundable.
How to Request a Cancellation & Refund
Cancellations and refunds are not processed through an automated website feature. To request a booking cancellation and refund, please contact our support team directly via email at drdaliaghozlan.consultations@gmail.com or via WhatsApp at +20 12 88000739 with your booking reference and full name. Our team will verify your booking and process the refund to your original payment card.
Electronic Service Delivery & No Cancellation Fees
Because our services are telemedicine medical consultations delivered electronically, no shipping or physical delivery fees apply. Approved cancellations submitted within the 14-day window prior to the consultation session are free of charge with no hidden deductions.
Refund Method & Execution (Original Mode of Payment)
Refunds for cancelled bookings will be done through the same way of purchase. Refunds will be issued strictly to the original card used during the transaction, and no cash or third-party refunds will be provided.
Refund Processing Timeline (7 Days)
The refund will be processed in seven (7) days from receiving the cancellation request. Please note that it varies according to the card issuer policy when that amount will be reflected in the cardholder balance.
Doctor Rescheduling & Unforeseen Circumstances
In the rare event an appointment cannot take place due to an unexpected emergency on the doctor’s end or platform technical issues, the patient will be offered the choice between rescheduling at no additional cost or receiving an immediate 100% full refund.
Missed Appointments & No-Shows
Patients are expected to attend their scheduled online consultation on time. If a patient does not join the video consultation within 15 minutes of the scheduled appointment time without prior notice, the session will be considered a no-show and will not be eligible for a refund.
Policy Acknowledgment
By completing a booking on this website, you confirm that you have read, understood, and agreed to this Cancellation & Refund Policy.
Have questions or need assistance?
Feel free to reach out to our team directly via email.